Opinions expressed by Entrepreneur contributors are their own.
Conflict. Most entrepreneurs see it as a dreaded, disruptive force — something to avoid at all costs. But if there’s one thing we’ve learned from the explosive growth of Web3 brands, it’s that conflict can actually become your greatest ally.
Especially in the rapidly evolving landscape of blockchain and fintech, disagreements, friction and controversy aren’t setbacks; they’re stepping stones to greater innovation, resilience and community strength.
Related: The 10 Benefits of Conflict
Learning from Web3 giants
Web3 businesses like Binance, Coinbase and Robinhood didn’t just succeed because they had strong technology or savvy leadership teams. They thrived because they navigated conflicts head-on, learning tough lessons along the way and converting those disagreements into tangible growth.
Take Binance, for example. As one of the largest cryptocurrency exchanges globally, the company faced numerous conflicts, especially concerning regulatory scrutiny and compliance issues across various countries. Many observers predicted these regulatory pressures would severely hinder Binance’s growth or even force it out of certain markets.
However, instead of succumbing to pressure, Binance strategically leaned into these conflicts. They openly engaged with regulators, embraced transparency and enhanced their compliance frameworks proactively. This direct engagement turned regulatory conflicts into opportunities to solidify their position as a trusted, compliant leader in the crypto market, significantly contributing to their sustained global success.
Coinbase provides another compelling case study. As the first publicly traded cryptocurrency exchange in the United States, Coinbase encountered intense conflict, particularly around its stance on regulatory clarity and its relationship with regulators like the SEC. The company openly challenged ambiguous regulations, advocating for clearer rules that benefit the broader crypto industry.
This willingness to confront regulatory conflict directly not only elevated Coinbase’s reputation as a market leader but also positioned it as a trusted intermediary between the traditional financial world and emerging blockchain markets. Today, Coinbase’s proactive stance has solidified its reputation and driven sustained growth, enabling greater institutional adoption and trust.
Founded by the Winklevoss twins, Gemini also encountered significant challenges, particularly around regulatory compliance and market trust. Facing stringent scrutiny from regulators, Gemini chose not to shy away from the conflict but to embrace it openly and transparently.
They proactively engaged with regulatory authorities, becoming one of the first fully regulated cryptocurrency exchanges in New York. This approach built significant credibility and trust among both institutional investors and individual customers, transforming regulatory challenges into strategic opportunities for growth and leadership.
Related: How to Turn Workplace Conflict into a Strategic Advantage
Leveraging conflict strategically
What lessons can entrepreneurs take from these examples? How can you transform conflict into an accelerator for growth rather than a barrier?
First, understand that conflict reveals where your brand needs improvement. Criticism, disagreements or friction highlight gaps in your business, whether related to communication, compliance, strategy or transparency. Binance used regulatory challenges as feedback to significantly enhance its compliance frameworks. Coinbase leveraged its conflicts with regulatory bodies to establish itself as a transparent advocate for industry standards. Conflict became their roadmap to improvement.
Second, use conflict to actively engage your community. In Web3 and fintech, community trust is crucial. When conflicts arise, engaging openly with stakeholders deepens trust and loyalty. Gemini demonstrated this effectively during regulatory challenges. Instead of dismissing criticisms, they actively communicated with users and regulators, showing transparency about decisions and actively improving their compliance measures in response to feedback. This proactive communication turned skeptical users into informed, engaged advocates.
Third, embrace the long-term value of conflict-driven resilience. Every disagreement, whether internal or external, builds organizational strength. Conflict prepares your team to handle future challenges more effectively. Companies that succeed in volatile markets like Web3 aren’t those who avoid friction, but those who strategically embrace it to build resilience and adaptability.
Related: How to Use Workplace Conflict to Strengthen Team Communication and Build a Better Culture
Looking forward
Moving forward, the most successful businesses will be those that handle conflict strategically. The blockchain and fintech space remains young, dynamic and inherently turbulent. Companies that thrive will do so precisely because they embrace conflict as part of the growth process, not as an exception to it.
Ultimately, conflict in business, especially in innovative sectors like Web3, is inevitable. But the way you respond is entirely within your control. Binance, Coinbase, and Gemini show us a clear blueprint: Lean into friction, engage openly, adapt strategically, and emerge stronger. Managed effectively, conflict isn’t just a friend; it’s your secret weapon for sustainable, meaningful growth.
Conflict. Most entrepreneurs see it as a dreaded, disruptive force — something to avoid at all costs. But if there’s one thing we’ve learned from the explosive growth of Web3 brands, it’s that conflict can actually become your greatest ally.
Especially in the rapidly evolving landscape of blockchain and fintech, disagreements, friction and controversy aren’t setbacks; they’re stepping stones to greater innovation, resilience and community strength.
Related: The 10 Benefits of Conflict
The rest of this article is locked.
Join Entrepreneur+ today for access.
