Image credit: Emirates/Website
Emirates has issued a cautionary advisory for travelers this December, as Dubai International Airport (DXB) braces for one of its busiest months of the year. The airline expects more than 2.3 million departures and 2.5 million arrivals over the coming weekends, fueled by peak tourism, a packed local events calendar, and KHDA school closures keeping families on the move.
To help passengers navigate the anticipated holiday rush, Emirates is rolling out a range of solutions, from early City Check-In and home luggage drop-off services to biometric processing, pre-order shopping, and streamlined airport transport options. The airline is urging travelers to plan ahead and take full advantage of these services to avoid delays, maximise comfort, and make the most of Dubai International’s world-class facilities.
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To reduce congestion and ensure a stress-free start to their journey, Emirates recommends that all travelers communicate timelines clearly with family and travel companions. According to Emirates’ media report:
- Arrive at the airport three hours before departure
- Complete immigration 5 hours before departure
- Reach the boarding gate one hour before departure
This approach not only allows passengers to avoid last-minute stress but also provides time to explore Dubai International’s airside attractions. From premium Emirates Lounges and international restaurants to world-class shopping outlets and dedicated relaxation zones, the airport offers a wide range of services to start a trip on a high note.
Digital tools and biometric access make travel easier
The Emirates App has become an essential tool for modern travelers. With the app, passengers can:
- Check flight details at their fingertips
- Complete online check-in 48 hours in advance
- Obtain digital boarding passes for most destinations
- Pre-order Business Class meals
- Book chauffeur services
- Select in-flight entertainment in advance
Additionally, Emirates customers can now use the app to register for biometric services at DXB. The process, taking only a few minutes, allows travelers to use smart gates, biometric boarding, and lounge entry, speeding up the journey through security and check-in.
For those preferring desktop access, passengers can also complete check-in via Emirates.com 48 hours before flight departure, offering flexibility for all types of travelers.
City check-in offers convenience and rewards
To further streamline the airport experience, Emirates encourages the use of the City Check-In & Travel Store at ICD Brookfield Place, DIFC. Here, passengers can check in and drop off luggage as early as 24 hours and up to 4 hours before their flight, with the added benefit of free parking.
From December 15 to January 15, passengers who use this service earn 2,500 Emirates Skywards Miles per passenger, including children, meaning a family of four could accumulate 10,000 miles simply by checking in at this location. The venue’s opening hours have been extended until midnight during the festive season, providing flexibility for busy travelers.
An additional 24-hour City Check-In option is available at Ajman Central Bus Terminal, offering convenience for passengers across the UAE who wish to avoid airport queues.
Early baggage drop and home check-in options
Emirates also allows passengers to drop off luggage the day before travel, free of charge. For US-bound travelers, luggage can be checked in up to 12 hours before departure, while other passengers can do so 24 hours in advance. This service reduces the number of tasks at the airport, freeing travelers to go directly to immigration closer to their departure time.
For those seeking an even more stress-free experience, Emirates offers Home Check-In services in Dubai and Sharjah. Emirates agents complete the check-in process and collect luggage directly from the customer’s home, hotel, or office, allowing travelers to arrive at the airport later with only hand luggage. This complimentary service is available for First Class passengers and Platinum Skywards members, and Emirates recommends booking early to avoid disappointment.
Ensuring safe and compliant travel
Emirates is urging passengers to familiarize themselves with baggage guidelines to avoid complications at check-in. Notable regulations include:
- Only one power bank under 100 Watt Hours per passenger, placed in the seat pocket or under-seat bag; power banks are not allowed in checked baggage
- Smart bags are allowed if the battery is removable and powered off
- E-cigarettes, e-pipes, and other battery-operated personal vaporizers must be individually protected and carried in hand luggage
Compliance with these rules helps prevent delays and ensures that passengers can move efficiently through airport procedures.
Pre-order shopping enhances travel convenience
Emirates also encourages travelers to take advantage of pre-order shopping via EmiratesRED.com. The service allows passengers to access exclusive products from brands such as Hermès, Cartier, Tom Ford, Creed, and Jo Malone, with orders delivered directly to their seat in-flight.
The pre-order window opens 21 days and closes 40 hours before flight departure, giving passengers ample time to plan their purchases. Additionally, customers can use the code RED10 to save 10% on their orders. This service combines convenience with the ability to enjoy luxury shopping without the time pressures of the airport.
Accessible and inclusive travel hub
Reflecting a commitment to inclusive travel, Emirates has launched the Accessible & Inclusive Travel Hub on Emirates.com. The platform offers extensive resources for passengers with special needs, including:
- Booking Special Assistance
- Autism-friendly travel guides
- Airport maps and sensory guides
- Support for visually impaired passengers via Be My Eyes app
- Guidance for traveling with wheelchairs or mobility aids
- Family travel support, medical travel guidance, and unaccompanied minor services
By providing a centralised source of information, Emirates ensures that all passengers can plan and experience a safe, comfortable journey.
Navigating DXB efficiently
Emirates passengers at Dubai International can make use of multiple transport options within the airport for seamless travel between concourses:
- Train: Complimentary service connecting Concourses B and A
- Shuttle Bus: Operating 24/7 between Concourses A and C, with departures every 20 minutes and an average travel time of 20 minutes
- Buggie Taxi: Available on request for First Class passengers, while Dubai Airport buggies serve all passengers free of charge, prioritising the elderly, families with children, and People of Determination
These services allow passengers to move efficiently through the airport, even during peak travel periods, and reduce the stress of navigating a busy terminal.
With a record number of departures and arrivals anticipated this December, Emirates is urging travelers to plan carefully, leverage technology, and take advantage of its innovative services. From City and Home Check-In options to biometric processing and pre-order shopping, Emirates provides tools to help passengers enjoy a smooth, stress-free journey.
As Dubai becomes a focal point for festive travel, the airline’s proactive approach ensures passengers can navigate the holiday rush efficiently while enjoying world-class amenities and a premium travel experience. Those who plan ahead, follow guidelines, and use Emirates’ services are poised to enjoy a seamless start to their festive season.
