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Address Downtown has become one of the first hotels in Dubai to introduce a fully integrated Digital Check-In Experience, aligning with the city’s broader vision to set new benchmarks for smart hospitality services.
The new system allows guests to complete pre-arrival verification remotely, enabling faster, more seamless arrivals and allowing hotel teams to personalise services in advance. Upon arrival, guests can transition directly into their stay with minimal administrative interaction, reducing waiting times while maintaining a high-touch hospitality experience.
The launch supports Dubai’s wider digital transformation agenda, which focuses on improving service efficiency while enhancing convenience for residents and visitors. The Dubai Digital Hotel initiative is designed to modernise hotel operations across the emirate, leveraging technology to improve operational readiness, guest satisfaction and overall service quality.
Read: No desks, no delays: Dubai unveils fully contactless hotel check-in system
Address Hotels + Resorts said the introduction of digital check-in reflects its commitment to adopting technology that complements personalised service rather than replacing it. The group views the initiative as part of a broader effort to integrate innovation into luxury hospitality in a way that enhances comfort, efficiency and guest engagement.
With Digital Check-In now operational at Address Downtown, the hotel joins the first wave of properties contributing to Dubai’s ambition to redefine the future of hospitality through smart, guest-centric solutions.
